There are currently No Planned Outages. Please contact your electricity or fibre retailer to check if they have any outages.

If you use medical equipment that relies on electricity, please make sure you’re prepared for power disruption and enact your back-up plan when required. If you have not done so already, we suggest that you register your medically dependent status with your retailer.

If you have a health concern, contact your health provider – in an emergency contact 111.

If you have any concerns about our service or wish to lodge a complaint, please email us at support@isnzl.co.nz to access our free complaints process. If we are unable to resolve your complaint, you may also call the free independent dispute resolution service provided by the Utilities Disputes Commissioner on 0800 22 33 40 or visit www.utilitiesdisputes.co.nz