Common Questions

If you’ve recently moved into your new home and have a few questions regarding your electricity and fibre, we’re here to help.  Here are the most common questions we get asked. 

Is internet available in my new home?

Yes, your new home has been pre-wired with internet cabling. You simply need to setup your router and as per your installation guide. 

How do I make changes to my services?

Contact your internet service provider (ISP) to discuss the best options.

Who do I pay for services?

Your service provider will assist you with setting up your payments.

Do I pay ISNZ or IFSNZ anything for my electricity?

No, you do not pay anything to either ISNZ or IFSNZ. You only pay your electricity and fibre providers.

What happens if I have someone who is medically dependent on electricity?

You must notify your electricity provider.

Who do I contact if I have no electricity or Wi-Fi?

Contact your service provider who will assist you.

Why so few electricity and fibre companies to choose from?

The electricity and fibre networks for your home are “open networks” any electricity and fibre retailer can provide services on the network.

How do I get my preferred electricity and fibre companies to join this network?

If your preferred retailer is not offering their services on our networks we suggest you ask them when they will be. They can email us on to arrange to sign an agreement.

Why not Vector?

Within the Vector network there are many “embedded networks”, ISNZ is just one embedded network operator throughout Auckland. Your property is on an ISNZ electricity network and any electricity retailer can provide services on our network.

Why not Chorus?

Chorus is one of many fibre operators within New Zealand. IFSNZ is another fibre operator who is supplying fibre to your home. IFSNZ is an “open network” so any internet service provider (ISP) can provide internet services on our network.

Still have unanswered questions?

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